Faded e-vouchers can only be used to purchase products via the website platform, e-vouchers can only be used for orders in British Pounds.

E-vouchers cannot be exchanged for cash or refunded. If the Products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift card. If the Products purchased online total less than the value of your e-voucher, then it will not be possible to process your Order and you will receive an error message.

In relation to an e-voucher, in order to redeem this via the website platform, you will need to enter both the registered email address to which the e-voucher was originally sent, as well as the serial number appearing on the e-voucher itself.

E-vouchers are only valid for a 12 month period from date of purchase and will expire after that given date.