PAY LATER WITH KLARNA - NOW AVAILABLE

FAQs

Why do I need to register an account to shop on your website?

Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.

 

What do I do if there is a problem with my order?

Our Customer Care Team are here to help with any problems. Info@fadedstore.com

 

What countries do you ship to?

We ship to the follow countries: UK, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Monaco, Austria, Denmark, Finland, Sweden, Greece, Malta, Poland, Cyprus, Israel, Norway, Switzerland, USA, Iceland, Canada, Luxembourg.

 

Can I add an item to my order after I have placed my order?

Unfortunately not, you will need to place a separate order for anything else that you want to buy.

 

Why have you cancelled my order?

Please contact our customer care team at: info@fadedstore.com

 

Can I find out if you will be getting replacement stock on items that have sold out?

Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item.

However, we regularly update our site so it's worthwhile checking again.

 

Can I use more than one discount offer on my order? 

Our promotions cannot be used in conjunction with any other offer.

 

Why doesn't my promotional code work?

Please check that the code/link you are using is still valid and not out of date. For further assistance, please contact our Customer Care Team at Info@fadedstore.com

 

What is your returns policy for internet purchases?

You can return unworn internet purchases via post within 2 weeks of receiving your item. Please note, we are unable to accept back unsuitable items via post after this time. This does not affect your Statutory Rights.

 

I didn't get a returns form, how do I return my item?

You should have received a returns form with your order. If not, please email our customer care team at Info@fadedstore.com

 

I returned my order, how long will my refund take?

Please allow up to 28 days for your refund to reach you.

 

How do I find out the sizes of products?

Please view our size guide for size guidance.

 

I have a business enquiry, how do I contact you?

Please email us at Info@fadedstore.com

 

I am a customer, how do I contact you?

Please email us at Info@fadedstore.com

SIGN UP FOR THE LATEST NEWS & OFFERS