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KLARNA FAQ

1. WHO IS KLARNA

Klarna is the provider of Smooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

 

2. HOW DOES PAY LATER WORK ?

Once your order’s confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

 

3. AM I ELIGIBLE FOR PAY LATER ?

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

 

4. WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE ?

If you want to make a purchase with Klarna, you’ll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

 

5. WHAT ARE MY PAYMENT OPTIONS WITH KLARNA ?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

 

 6. WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER ?

As soon as Closure London have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

 

7. IS MY PAYMENT INFORMATION SAFE ?

Payment information is processed securely by Klarna. No card details are transferred too or held by Closure London. All transactions take place via connections secured with the latest industry standard security protocols.

  

8. I HAVE ASKED FOR A REFUND, HOW WILL I BE REFUNDED ?

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

 

9. I HAVEN'T RECEIVED AN EMAIL WITH MY STATEMENT/ PAYMENT INFORMATION ?

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

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